Memorandum

To : All Department Heads and Member of Staff
From : Jasmin Lim, Managing Director
Ref : JL 111/2009
Date : 28th September 2009
Subject: EFFECTIVE CUSTOMER SERVICE TRAINING

Please take notice, there would be a Customer Service Training for all Department Heads and Staffs. Please follow the rules below :

Attendance for all staff is compulsory
Staff have to dressed in company uniform
Must be punctual at all times
Encouraged to conduct discussion in English


All Heads of Department have to take attendance of their member of staff.

Head of Human Resource Department have to ensure that the training room is ready for the training one day before.
· Must be enough chairs and tables for all
· Stationary must be provided
· Arrangement also need to be made for refreshments (One hot drink, one bottle of mineral water and lunch for all staff that are attending the course)

Please make sure that all phone are set to silent during the training. And talk only when is the time to talk.


JL

Assignment Outline

Type of business :

• Self design lingerie (sexy lingerie, pyjamas)
• We offer custom-made lingerie with special designs

Target customers :

• Both girls and guys (18 and above)

Method of advertising :

• Billboard
• TV
• Models
• Internet
• Newspaper

Type of employees we are looking for :

• Young girls with experience
• Guys experience in designing, who'll also be our designer for custom-made lingerie and also be our Head Consultant
• Someone who is good in communicating and giving advises

Cadbury

Cover Letter

30, Jalan Rumbia 53,
Taman Daya,
81100 Johor Bahru.
Johor.

Clarke Hooper,
St. Laurence Way,
Slough, Berkshire,
SL1 2BW.
3 September 2009.

Dear Mr Michelle Hocking,

Application by Asking for Account Handler

I am writing to apply for the position which was advertised last week in St. Laurence Way Daily New. I am interested in applying for the job of an account handler.

Firstly, it has always been my intention to work in a commercial environment. Because I have admired to educate the public on the characteristics of products.

My work experience has familiarised me with many of the challenges involved in public relations today. My understanding of the needs of the customers and the company will be extremely relevant to the position. Moreover, I am good in improving relationships with each other.

With my skill and experience I believe that I can help your company to increase the sales to make sure the business grows in size. By increasing the sales of your business I will integrate the activities of production, planning, control and finance in such a way that the needs of customers can be identified. So your company can make the profit. But I will not graduate with my degree until the end of this year.

I would be pleased to discuss my curriculum vitae with you in more detail at an interview. Thank you and I hope to get a favourable reply from you as fast as you can. Please do not hesitate to contact me if you require further information. I look forward to hear from you and would be free to attend.


Yours sincerely,

(CHONG HUI MIN)