To : All Department Heads and Member of Staff
From : Jasmin Lim, Managing Director
Ref : JL 111/2009
Date : 28th September 2009
Subject: EFFECTIVE CUSTOMER SERVICE TRAINING
Please take notice, there would be a Customer Service Training for all Department Heads and Staffs. Please follow the rules below :
Attendance for all staff is compulsory
Staff have to dressed in company uniform
Must be punctual at all times
Encouraged to conduct discussion in English
All Heads of Department have to take attendance of their member of staff.
Head of Human Resource Department have to ensure that the training room is ready for the training one day before.
· Must be enough chairs and tables for all
· Stationary must be provided
· Arrangement also need to be made for refreshments (One hot drink, one bottle of mineral water and lunch for all staff that are attending the course)
Please make sure that all phone are set to silent during the training. And talk only when is the time to talk.
JL
Subscribe to:
Post Comments (Atom)
You should ideally have a closing to your memo. For example, "we hope to see you all at the training", also the beginning will be phrased as "Please take note that..."
ReplyDelete